Help centre
Questions, bugs, feedback and ideas: one place to send them and follow the answers.
Dashboard → Help centre is the one place to reach us. The documentation is linked from its top.
Requests
New request, then pick what it's about:
| Kind | For |
|---|---|
| Question | The API, your account, billing |
| Bug | Something that doesn't work: pick where it happened; your browser and screen size are attached for us to reproduce it |
| Feedback | How it's going, with an optional 1–5 rating |
| Idea | A feature you'd like: it also goes on the ideas board once the team has read it |
Every request is a conversation: answers come here and by notification, you can reply, and close it when it's done (writing again reopens it). Filter your requests by status or kind. Pro and Scale requests are answered first. Ten open requests at most.
Ideas
The Ideas tab lists what users suggested, most voted first. Vote for the ones you want (click again to take your vote back); filter by status: open, planned, in progress, done. The team may add a note under an idea. When yours moves forward, the new status is answered in its request and you're notified.